Frequently Asked Questions
On this page, you'll find a comprehensive list of frequently asked questions, providing you with answers to help guide you through any queries you may have.
If your question is not listed, please contact our support department: [email protected] or ask for support on our Discord.
Access
How do I gain access to the Lune Automated Strategies?
You need an active Lune Pro subscription. After subscribing, follow these steps:
Access the Connect Panel You’ll be redirected automatically after your purchase. You can also access it by checking your emails.
Connect your TradingView account Enter your TradingView username under "Lune Automated Strategies - TradingView Access" and click "Set" then "Claim Indicators". Ensure there are no typos in your username.
Confirm access Once connected, refresh your TradingView. You’ll find the indicators under the "Invite-Only Scripts" section.
If you run into issues, contact us at [email protected] with your TradingView or Discord username.
Why don’t I have access yet?
First, make sure you followed these steps:
You’ve connected your correct TradingView username in the Connect Panel.
You’ve saved your username after submitting it.
You’ve waited at least 10–15 minutes for TradingView to update access.
Still don’t see the strategies? Try the following:
Refresh your TradingView browser tab or log out and back in.
Make sure you're logged into the same TradingView account that you connected.
Look under the Invite-Only Scripts section in the TradingView indicators list.
If none of the above work, please email [email protected] with your TradingView username.
How long does it take to get access after purchasing?
Access is granted instantly once your TradingView username is submitted correctly via the Connect Panel.
However, in some rare cases:
It may take 5–10 minutes if your TradingView account was newly created.
It may take up to 1 hour during system load or sync delays.
How do I find my TradingView username?
Follow these steps:
Go to https://www.tradingview.com and log in.
Navigate to your profile: https://www.tradingview.com/u/#settings-profile
Your username will be listed in the upper section under "Username".
Make sure to copy it exactly as shown, with no extra spaces or typos.
Product Questions
What are Lune Automated Strategies?
Lune Automated Strategies are a collection of premium TradingView algorithms designed for automation, backtesting, and real-time execution. Each strategy is:
Non-repainting
Fully customizable
Compatible with Lune Auto Trader
Built for prop firm rules and risk management
Equipped with real-time alerts and advanced exit logic
The strategies can be used on any market that TradingView supports, including futures, forex, crypto, indices, stocks, bonds, and options.
Do I need a paid TradingView subscription?
No. A free TradingView account is enough to access and use Lune Automated Strategies. However, certain features like multiple alerts or indicators may require a TradingView Pro plan.
What strategies are included?
Your subscription includes access to all four exclusive strategies:
Lune Aegis
Lune Momento
Lune Stratos
Lune Zentro
Along with any new strategy!
Each strategy includes full risk controls, filters, and advanced configuration.
Can I automate trades using these strategies?
Yes. All Lune strategies are fully compatible with Lune Auto Trader. They support real-time alert() function calls, which can be connected directly to NinjaTrader or Tradovate for instant execution.
How do Lune Automated Strategies work?
Our strategies are advanced algorithms that you add to your TradingView chart. You configure the settings to match your trading style and then use TradingView's Strategy Tester to find profitable configurations. Once configured, the strategy shows you exactly when to enter and exit trades based on its logic.
For full automation, you can connect these signals to Lune Auto Trader, which executes the trades on your brokerage or prop firm account.
Is this friendly for total beginners?
While our strategies are powerful, they are professional-grade tools with many parameters, which can be complex. A total beginner may face a steep learning curve if they wish to build custom configurations from scratch.
However, we provide a large library of pre-configured, backtested strategy settings. By using these, even beginners can get started quickly without needing to master every setting.
Is it difficult to find a profitable configuration?
Due to the high number of customizable parameters, building a profitable strategy from scratch requires significant effort, testing, and patience.
To address this, we provide users with extensive spreadsheets of profitable, backtested strategy settings that they can copy and paste. This allows you to get started with proven configurations while you learn the more advanced features.
Is this a "get rich quick" tool?
No. Successful algorithmic trading is not a get-rich-quick scheme. Our strategies are professional tools designed to give you a statistical edge in the market. They require effort, patience, and a realistic understanding of trading to be used effectively.
Will I win every trade?
No trading strategy—whether manual or automated—wins every trade. Losses are a natural and expected part of trading. The goal of our strategies is to maintain a profitable edge over a large number of trades, not to win every single one. Proper risk management is essential for long-term success.
Common Errors
"Study_not_auth" error?
This means you don’t have access to the script. To resolve:
Ensure you entered the correct TradingView username in the Connect Panel
Refresh your TradingView
If the issue persists, contact [email protected]
"Internal Server Study" error?
TradingView sometimes struggles to process complex scripts during peak load times. Try:
Toggling settings
Hiding and unhiding the indicator
Reducing visible features
"Memory limits exceeded" error?
This is caused by TradingView memory caps, often on sub-1-minute timeframes. We recommend using 1-minute or higher timeframes to avoid this issue.
Why is my strategy not showing any trades or performance results?
Strategy Settings Are Too Strict: Your filter settings or signal thresholds within the TradingView strategy might be too restrictive for the current market conditions, preventing any signals from being generated.
Order Size Is Not Configured Correctly: For some markets your TradingView Strategy's "Properties" settings must bet set to "Quantity". If its set to something else then it may not work. For example in the Futures it does not take any trades unless you set the Order Size to "Quantity".
Subscriptions & Billing
How does the subscription work?
After purchasing, you’ll receive a confirmation email with setup instructions
Billing renews automatically at your chosen plan’s interval (monthly, quarterly, annually)
You can manage or cancel anytime through your account
Does the Lune Pro plan include access to Lune Auto Trader?
No. Lune Auto Trader is a separate software application for trade execution and must be purchased separately from the Lune Pro plan (which includes the strategies).
How do I upgrade my subscription?
If you'd like to upgrade your subscription, you can reach out to us directly via email at [email protected] or use our live chat support on the website.
Once we receive your request, we'll provide you with a custom coupon code that you can use at checkout to upgrade your plan at the correct prorated price. This ensures your upgrade is processed accurately based on your current subscription.
How do I reactivate my subscription?
Visit our Pricing Page, select your plan, and log in with the same email you used previously.
Will my subscription price change?
No, your subscription price remains locked as long as you keep the plan active. Discounts from promo codes apply to the first billing cycle only.
How do I cancel?
You can cancel anytime by:
Logging in and managing your plan through the Manage Account page
Legacy Account Management Page
Emailing [email protected]
There are no cancellation fees. You retain access until the end of your billing period.
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