On this page, you'll find a comprehensive list of frequently asked questions, providing you with answers to help guide you through any queries you may have.
If your question is not listed, please contact our support department: [email protected] or ask for support on our Discord.
Access
How do I gain access to the Lune Automated Strategies?
You need an active Lune Pro subscription. After subscribing, follow these steps:
Access the Connect Panel
You’ll be redirected automatically after your purchase. You can also access it by checking your emails.
Connect your TradingView account
Enter your TradingView username under "Lune Automated Strategies - TradingView Access" and click "Set" then "Claim Indicators". Ensure there are no typos in your username.
Confirm access
Once connected, refresh your TradingView. You’ll find the indicators under the "Invite-Only Scripts" section.
If you run into issues, contact us at [email protected] with your TradingView or Discord username.
Why don’t I have access yet?
First, make sure you followed these steps:
You’ve connected your correct TradingView username in the Connect Panel.
You’ve saved your username after submitting it.
You’ve waited at least 10–15 minutes for TradingView to update access.
Still don’t see the strategies? Try the following:
Refresh your TradingView browser tab or log out and back in.
Make sure you're logged into the same TradingView account that you connected.
Look under the Invite-Only Scripts section in the TradingView indicators list.
If none of the above work, please email [email protected] with your TradingView username.
How long does it take to get access after purchasing?
Access is granted instantly once your TradingView username is submitted correctly via the Connect Panel.
However, in some rare cases:
It may take 5–10 minutes if your TradingView account was newly created.
It may take up to 1 hour during system load or sync delays.
Your username will be listed in the upper section under "Username".
Make sure to copy it exactly as shown, with no extra spaces or typos.
Product Questions
What are Lune Automated Strategies?
Lune Automated Strategies are a collection of premium TradingView algorithms designed for automation, backtesting, and real-time execution. Each strategy is:
Non-repainting
Fully customizable
Compatible with Lune Auto Trader
Built for prop firm rules and risk management
Equipped with real-time alerts and advanced exit logic
The strategies can be used on any market that TradingView supports, including futures, forex, crypto, indices, stocks, bonds, and options.
Do I need a paid TradingView subscription?
No. A free TradingView account is enough to access and use Lune Automated Strategies.
However, certain features like multiple alerts or indicators may require a TradingView Pro plan.
What strategies are included?
Your subscription includes access to all four exclusive strategies:
Lune Aegis
Lune Momento
Lune Stratos
Lune Zentro
Along with any new strategy!
Each strategy includes full risk controls, filters, and advanced configuration.
Can I automate trades using these strategies?
Yes. All Lune strategies are fully compatible with Lune Auto Trader.
They support real-time alert() function calls, which can be connected directly to NinjaTrader or Tradovate for instant execution.
Common Errors
"Study_not_auth" error?
This means you don’t have access to the script. To resolve:
Ensure you entered the correct TradingView username in the Connect Panel
TradingView sometimes struggles to process complex scripts during peak load times. Try:
Toggling settings
Hiding and unhiding the indicator
Reducing visible features
"Memory limits exceeded" error?
This is caused by TradingView memory caps, often on sub-1-minute timeframes. We recommend using 1-minute or higher timeframes to avoid this issue.
Subscriptions & Billing
How does the subscription work?
After purchasing, you’ll receive a confirmation email with setup instructions
Billing renews automatically at your chosen plan’s interval (monthly, quarterly, annually)
You can manage or cancel anytime through your account
How do I upgrade my subscription?
If you'd like to upgrade your subscription, you can reach out to us directly via email at [email protected] or use our live chat support on the website.
Once we receive your request, we'll provide you with a custom coupon code that you can use at checkout to upgrade your plan at the correct prorated price.
This ensures your upgrade is processed accurately based on your current subscription.
How do I reactivate my subscription?
Visit our Pricing Page, select your plan, and log in with the same email you used previously.
Will my subscription price change?
No, your subscription price remains locked as long as you keep the plan active.
Discounts from promo codes apply to the first billing cycle only.
Is there a free trial?
No. We do not offer a free trial.
How do I cancel?
You can cancel anytime by:
Logging in and managing your plan through the Manage Account page
